Refund and Returns Policy

Effective Date: 17 June -2025
Thank you for shopping with KannsSky. We value your satisfaction and aim to provide a smooth and transparent experience. Please read our Refund and Returns Policy carefully.

1. Returns Eligibility (for Physical Products)

You may request a return within 7 days of receiving your order if the product is:

• Defective or damaged upon arrival
• Incorrect (wrong item shipped)
• Unopened and in original condition (if return reason is not due to our error)

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• It must be in the original packaging
• Proof of purchase (e.g., order number or receipt) is required

Non-returnable items include:

• Gift cards
• Downloadable software or digital products
• Customized or personalized items
• Sale or clearance items (unless damaged or defective)

2. Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds: Will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds: If you haven’t received a refund within the stated time frame, please contact your bank or credit card company first. If the issue persists, contact us at [Insert Email].

3. Digital Products and Services

Due to the nature of digital products and services, all sales are final unless:

• The product was not delivered or is inaccessible
• There is a verified technical issue preventing usage

In such cases, please contact us within [X] days of purchase. Refunds will be granted on a case-by-case basis.

4. Exchanges (if applicable)

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, email us at [Insert Email] with your order details.

5. Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or damaged item).

• Return shipping costs are non-refundable
• We recommend using a trackable shipping service or purchasing shipping insurance

6. How to Request a Return or Refund

To start a return or refund request, please email [Insert Email] with the following:

• Full name
• Order number
• Reason for return/refund
• Photo evidence (for damaged or incorrect items)

7. Need Help

For any questions about returns or refunds, please reach out: [email protected]